Privacy Policy

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Effective Date: July 5, 2026

Louisiana Electrical & A/C Service LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information.

By accessing our website, requesting a quote, scheduling service, completing a contact form, or communicating with us by phone, email, text message, or social media, you agree to the terms of this Privacy Policy.

We may collect the following information when you interact with us:

Personal Information

• Full name
• Service address
• Billing address
• Email address
• Phone number
• ZIP code

Service Information

• Details about your electrical, HVAC, or generator system
• Photos or videos you provide
• Equipment model and serial numbers
• Service history
• Warranty information
• Financing preferences

Payment Information
Payments are securely processed through trusted third-party payment providers. We do not store complete credit card numbers on our servers.

Automatically Collected Information
When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of visit
• Referral source
• Cookie and analytics information

We use your information to:

• Provide estimates and schedule appointments.
• Perform electrical, HVAC, and generator services.
• Process payments.
• Respond to customer inquiries.
• Send appointment reminders and technician arrival notifications.
• Maintain service and warranty records.
• Improve our website and customer experience.
• Detect and prevent fraud.
• Comply with legal obligations.
• Send promotional offers or maintenance reminders if permitted by law.

If you provide your mobile phone number, you consent to receive text messages related to our services, including:

• Appointment confirmations
• Appointment reminders
• Technician arrival notifications
• Estimate notifications
• Invoice notifications
• Service updates
• Maintenance reminders
• Customer support communications

Message frequency varies.

Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP.

For assistance, reply HELP or contact us directly.

SMS Consent: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary to provide messaging services.

If you choose to receive promotional communications, we may occasionally send:

• Seasonal maintenance reminders
• Financing offers
• Discounts and promotions
• Company announcements
• New service offerings

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember your preferences
• Analyze website traffic
• Measure advertising performance
• Enhance your browsing experience

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

We may use trusted third-party providers to operate our business, including:

• Payment processors
• Financing providers
• Scheduling and dispatch software
• Website hosting providers
• Analytics providers
• Google Ads
• Google Analytics
• Meta (Facebook and Instagram)
• Google Maps
• Customer review platforms

These providers maintain their own privacy policies governing the information they collect.

We do not sell or rent your personal information.

We may share your information only when necessary with:

• Payment processors
• Financing companies
• Equipment manufacturers for warranty registration
• Software providers that help us operate our business
• Utility companies when required for electrical service coordination
• Government agencies when required by law

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information. Although no method of transmission over the Internet or electronic storage is completely secure, we strive to protect your information using industry-standard security practices.

We retain customer records only as long as reasonably necessary to:

• Provide requested services
• Maintain warranty documentation
• Meet accounting and tax requirements
• Resolve disputes
• Comply with applicable laws

Our website and services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children under the age of 13.

Depending on applicable law, you may have the right to:

• Request access to your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Request a copy of your information.
• Opt out of certain marketing communications.

To exercise these rights, please contact us using the information below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy periodically. Any revisions will be posted on this page with a revised Effective Date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

Louisiana Electrical & A/C Service LLC

Phone: (337) 342-1504

Email: service@louisiana-electrical.com

Website: https://www.louisiana-electrical.com

If you have questions regarding this Privacy Policy or how your information is handled, please contact us using the information above.